SMS and call forwarding
SMS is an optional assisted service for U.S. shopper notifications. It is not activated by publishing a waiting list or choosing an email plan.
Request setup
Section titled “Request setup”- Open Settings → SMS notifications → Request SMS setup or view progress.
- Enter the contact name, business contact email, public storefront URL, intended use, and estimated monthly messages.
- Choose Request setup and check for Request saved.
- Return to the page for progress and any note from the QueueFront team. If more information is needed, update the requested fields and use Send updated details.
Requesting setup does not send messages, enable SMS, create a charge, or change the plan. Do not put shopper phone numbers, identity documents, or business-registration documents into the initial request.
Complete verification when invited
Section titled “Complete verification when invited”When the app offers Open secure verification, complete the designated secure business-verification flow. Check the submitted/pending state afterward. Carrier approval, delivery checks, confirmed pricing, and activation are separate steps.
Carrier approved does not necessarily mean SMS is active. Follow the status shown by the app and the setup team’s instructions. Do not promise SMS availability for a launch while activation is incomplete.
Consent and delivery
Section titled “Consent and delivery”SMS requires its own appropriate opt-in and opt-out handling. An email signup is not SMS consent. Review SMS subscribers and the messaging analytics separately. Do not repeatedly resend when the provider handoff is unknown; investigate the recorded result first.
Optional call forwarding
Section titled “Optional call forwarding”Eligible dedicated-number configurations can forward calls to an existing U.S. or Canadian support line. Review Settings → Call forwarding for availability, destination hint, on/off state, and current rate. Forwarding is optional and has no bundled minutes.
A locked or off status is not an active phone service. Forwarding stays off until the required provider duration evidence is supported; estimates are not billed as authoritative connected duration. Confirm setup and current terms with QueueFront before advertising the number as a support line.
Use Analytics → SMS & calls to review active-service usage. If the page says the services are not active, email and waiting-room functionality remain separate.