Common questions

Can I use a Waiting List without a waiting room?

Yes. A list collects notification requests; a room manages entry. Choose the workflow that matches the job.

Does admission reserve stock or guarantee a purchase?

No. Shopify inventory and checkout still determine whether the shopper can purchase. A signup, email, code, or queue position does not reserve a product.

Will my draft affect the storefront?

Saving a room draft is different from publishing it. Editing an already published list or room can affect the live experience; read the save/publish confirmation. An unpublished theme isolates presentation changes, not store-wide checkout rules.

Can I use my own logo and brand colors?

Yes. In the room editor, use Logo & images to choose a Shopify image and adjust its size and padding. In Appearance, select Custom brand colors for the accent, page background, card, and text. Brand the shopper experience walks through the steps.

Can I reuse a design for my next launch?

Yes. Save Use this design as store branding to start new rooms with your logo, layout, and palette. It does not change existing rooms or copy messages, product imagery, or queue settings.

Why is my room open but nobody is admitted?

Check pre-queue timing, room state, admission rate, active-admission capacity, inventory thresholds, and usage limits. A room can be open for waiting before admissions begin.

Why can a shopper lose their place?

Their inactive-visitor timeout and reconnect grace may both have elapsed, or the room/admission state may have changed. Review reconnect behavior before shortening timeouts.

Can I admit someone manually?

An active room offers a bounded Admit shoppers batch. It follows the room’s rules and does not edit the saved rate. See the steps.

Can subscribers get priority access?

A notification subscription alone does not provide priority. Configure and test an available restricted/priority access rule separately.

Why is my signup form missing?

Check the published theme, product-template assignment, saved app block, list publication, sender readiness, and sending preference. An editor preview can display a form that is not ready for real signups.

Why does the sender say verified while email is off?

Verification and enabling forms/sending are separate. Use Save sender preferences after choosing the intended setting. Sender setup.

Can I resend to everyone or import contacts?

Manual notification targets eligible subscribers who have not already received that notification. The subscriber screen is for review, not a general contact import/export or re-subscribe tool. Respect the requested purpose and opt-outs.

Does pausing stop an email already processing?

Not necessarily. The list can be paused while an already-processing notification still arrives. Verify list state and recorded delivery before retrying.

Does a free development-store test have unlimited usage?

No. Use free testing only when Shopify shows Free to test; plan allowances still apply. Changing a plan, clearing analytics, or reinstalling is not a usage reset.

Are SMS, customer tags, and roadmap tools all available?

SMS requires assisted setup and activation. Customer-tag controls require release/store enablement. A roadmap preview is not an active feature. Follow the actual enabled controls in your app and ask support before planning around an unavailable option.

Can I protect every Shopify sales channel?

No. Supported checkout explains the Online Store journey and exclusions. Test each purchase path you intend to use.

What should I send support?

Your store domain, affected room/list, time and timezone, expected versus actual behavior, and a redacted screenshot/error. Leave out personal shopper records, credentials, and secret admission links. Contact support.